Ditch the Vanity Metrics: Start Driving Real Business Outcomes
READ TIME – 3 mins 01 May 2025 Hi , I want to make a bet with you. I bet your learning dashboards are full of impressive numbers that ultimately leave you (and maybe your leadership) wondering about their real impact on the business? You’re not alone. Many L&D teams diligently track metrics that, on closer inspection, don’t truly reflect our contribution to organisational goals. Think about it: how often do we report on things like total training hours delivered, the number of courses in our…
Beyond the Numbers: Making Your Learning Metrics Actually Mean Something
Beyond the Numbers: Making Your Learning Metrics Actually Mean Something Mark Dearlove April 30, 2025 Introduction Dashboards glow with completions, sign-ups and smile-sheet scores. They look like progress—until someone in finance asks the quiet question that decides whether L&D keeps its seat at the table: So what? If you can’t show how a learning number moves […]
You’re already running Customer Education – you just haven’t called it that
Most SaaS teams deliver customer education without a plan. Here’s why that’s costing you—and what to do next.
How to Stay Human in an Age of AI – Using Your Human Advantage
How to stay human, think clearly, and stay valuable in an age of AI agents, intelligent systems, and rapid change.
The learning revolution is here and everything is changing
Discover how AI agents are transforming learning from isolated events into continuous, personalised systems. Explore the shift to agentic learning, sk
The First Steps to Building a Scalable Customer Education Program
The First Steps to Building a Scalable Customer Education Program Mark Dearlove April 30, 2025 Introduction You’ve determined that now is the right time to launch a customer education program for your SaaS startup or scaleup. But where do you begin? The journey from identifying the need to implementing a successful and scalable program involves […]
Launching a Customer Education Program: Timing is Everything
Launching a Customer Education Program: Timing is Everything Mark Dearlove March 23, 2025 Introduction Starting a customer education program at the right moment can make all the difference for a SaaS startup or scaleup. Move too early, and you might strain your team and resources. Wait too long, and you risk losing customers who don’t […]
The Learning Stack #5 – Re-evaluating this newsletter
The Learning Stack 02 May 2025 READ TIME – 4 mins #5 – Re-evaluation Hi Reader Welcome back to The Learning Stack. It’s been a while but I am back again and will strive to get back on schedule. There is going to be a bit of a curveball from now on though as you will read below. As ever, if you want to take a look at my previous newsletters, you can find them HERE Re-evaluating my purpose We all know that life has many potential paths and the one we end up following isn’t always the one we…
The Learning Stack #4 – The Age Old Question
The Learning Stack 02 May 2025 READ TIME – 4 mins #4 – The Age Old Question Hi Reader Welcome back to The Learning Stack. This week I will get you thinking about objectives – I know some of my readers hate writing course objectives with a passion, but they are a hugely important part of your journey as a course creator. As ever, if you want to take a look at my previous newsletters, you can find them HERE What Comes First: Course Objectives or the Course Outline? Last week we talked about how…
The Learning Stack #3 – Finding YOUR Niche
The Learning Stack 02 May 2025 READ TIME – 3 mins #3 – Finding YOUR Niche Hi Reader Welcome back to The Learning Stack. This week I want to talk to you about how to find the right niche for you. I will also shoehorn an unexpected analogy relating butchery and content creation. Read on to find out more! As ever, if you want to take a look at my previous newsletters, you can find them HERE What’s your niche? Are you ready want to embark on the journey of course creation? Before diving headfirst…